Home Help Centre

ParkAide Customer Care provides humanistic and effective community experience to our drivers and car park owners.

Frequently
Asked Questions

Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved.
WHAT IS PARKAIDE?

PARKAIDE Mobile is the only full fledge mobile application for payment, booking, cheap/distance parking searching application in the market.

DO PEOPLE HAVE TO REGISTER TO USE THE PARKAIDE SERVICE?

Yes, there is a simple registration process.

HOW DO I USE PARKAIDE?

You may download the app (PARKAIDE) in Google Play and Apple App Store, register your account by following the registration process (one time only) and topup your token.

HOW DO I PAY FOR PARKING ON PARKAIDE?

On-Street parking

Select council.
Select bay number.
Select parking duration.
Click the P logo button to proceed for parking.
Countdown parking timer will be shown automatically at Active section.
Optionally, parking time can be extended by click the Extend button at Active section.

Off-street parking

Click the QR logo button at Home page. Scan the QR code at the parking entrance.
Parking timer will be shown automatically at camera screen
You can use Value Pass for discounted deals in the nearest spots with ParkAide.
Scan the QR code at the parking exit. Tokens will be deducted and the barrier gate will open.

WHAT ARE THE BENEFITS OF PARKAIDE?

Pay for parking using your smartphone

All parking transactions are available via mobile apps

No need to use the pay box

No cash is required

No need to place a receipt on your dashboard

Receive alerts notification 15 minutes prior to your time expiring

Extend your parking time remotely

HOW SAFE ARE PERSONAL DETAILS ON THE APP?

PARKAIDE is committed to protecting our customer information.

All personal information is protected as specified in the Data Protection Act and will not be shared with third parties.

HOW DOES THE TOKEN WORK ON THE APP?

The token is a payment method in PARKAIDE that will be used to pay street parking fee.

The tokens can be purchased at a minimum of RM5 and can be utilised in JomParking apps.

100 tokens equals to RM1.00

HOW TO RESET USERNAME?

You are not allowed to reset/change your username.

WHAT HAPPENS IF A YOUR SMARTPHONE IS STOLEN?

You may inform PARKAIDE Administator at support@parkaidemobile.com to temporary disable your account. Once you install PARKAIDE in your new Smart Phone, we will reactivate your account again.

WHY PARKAIDE?

PARKAIDE allows users to pay their street parking fee by using the smartphone app.

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Tutorials

How to download?
Fire up your appstore or playstore, key in ‘parkaide“. Tap into it and install. Fire up your appstore or playstore, key in ‘parkaide“. Tap into it and install.
Sign Up
Sign up your ParkAide account in three steps. Punch in your phone number, wait for confirmation code and key it into the fill box. You’re ready to go.
Top Up
Simply top up your parking tokens through credit/debit cards. You can also pay using your local bank accounts.
Scan and Park
Just scan the QR codes to enter and leave the car park. All you need is just your mobile phone.
Book-A-Bay
You can pre-book a bay before proceeding to your destination. Reserve the bay an hour before you arrive.
Valet Express
Book a valet service using ParkAide and arrive in style with someone parking your car.
Find Your Car
Make ParkAide remember where you have parked your vehicle. Each pillar in ParkAide car park has a QR code.
Find Rewards
Enjoy best bargains from participating merchants to enjoy the rewards. All you need to do is produce the deal from your phone and get rewarded.
Parking Specials
Enjoy best bargains for parking services. Buy up parking vouchers and start saving from your parking expenditure.
SOS
There is an instant security feature that sends a distress message to your personalised emergency contact list. Shake your phone repeatedly and your loved ones will be alerted to your location.
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PARKAIDE MOBILE (M) SDN BHD (824592-D)

Unit D-9-13A,
Block D, Oasis Square,
Jalan PJU 1A/7A,
Ara Damansara,
47301 Petaling Jaya.
Selangor Darul Ehsan, Malaysia

Phone : +603-7859-6198
Fax : +603-7859-9198
Email : service@parkaidemobile.com
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